Shipping & Delivery

Shipping & Delivery Information

We want your Chow With Lau order to reach you quickly and safely. Below you’ll find everything you need to know about delivery times, shipping costs, and how we handle your order from our kitchen to yours.

Processing Times

Order Preparation

All orders are processed within 1–3 working days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

UK Delivery

Shipping Within the United Kingdom

We offer standard and tracked delivery options throughout the UK.

Standard Delivery: Usually arrives within 3–5 working days.
Tracked Delivery: Typically arrives within 2–3 working days, with full tracking updates.

Delivery times may vary during busy periods or promotional campaigns, but we’ll always keep you informed.

International Shipping

Worldwide Delivery

Chow With Lau proudly ships worldwide!

Delivery times vary depending on your location, but most international orders arrive within 7–14 working days after dispatch.

Any customs or import duties are the responsibility of the customer, as these vary by country.

Delivery Costs

Shipping Rates

Delivery costs are calculated at checkout based on your location and chosen shipping method.

From time to time, we offer free shipping promotions, so keep an eye on our newsletter and social channels for updates.

Order Tracking

Track Your Order

Once your order has been shipped, you’ll receive a tracking link via email. You can also contact our team at hello@chowwithlau.com if you have any questions about your delivery.

Delivery Issues

Missing or Delayed Orders

If your parcel hasn’t arrived within the expected timeframe, please reach out to us at hello@chowwithlau.com with your order number.

We’ll investigate with our courier partners and do our best to resolve any issues promptly.