Privacy Policy

1. Introduction

This Privacy Policy explains how Chow With Lau (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website www.chowwithlau.com, contact us, or make a purchase.

We are committed to respecting your privacy and protecting your personal data in line with the UK GDPR and Data Protection Act 2018.

If you have any questions, please contact us at hello@chowwithlau.com.

2. Information We Collect

We may collect and process the following types of information:

Personal details: Name, email address, phone number, and postal address (e.g. when placing an order or submitting a contact form).
Payment details: Processed securely via our payment partners; we do not store full card information.
Account data: Login information if you create an account with us.
Communication data: Messages, feedback, or emails you send us.
Technical data: IP address, browser type, device, and usage data collected through cookies and analytics tools.

3. How We Use Your Information

We use your data to:

Process and fulfil orders.
Respond to enquiries and provide customer support.
Send order confirmations and updates.
Improve our website, products, and user experience.
Send marketing communications (only if you’ve opted in).
Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Contractual necessity – to fulfil an order or provide a service you’ve requested.
Legitimate interests – to operate our website and improve our services.
Consent – for email marketing or optional communications.
Legal obligation – to comply with applicable laws or regulations.

5. How We Share Your Information

We only share your information with trusted third parties where necessary, including:

Payment processors (for secure transactions).
Delivery partners (to ship your order).
Website and email service providers (for hosting and communication).
Analytics providers (to help us understand website usage).

We do not sell, rent, or trade your personal data to any third parties.

6. International Transfers

Some of our third-party service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO.

7. Data Retention

We only keep personal data for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements.

8. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict processing in certain circumstances.
Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at hello@chowwithlau.com.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.

You can control or delete cookies through your browser settings.

10. Email Marketing

If you subscribe to our newsletter, we’ll send occasional updates about new recipes, videos, and merchandise.

You can unsubscribe at any time by clicking the link in any email or contacting us directly.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure.

12. Links to Other Websites

Our website may contain links to external sites such as YouTube or social media platforms.

We are not responsible for the privacy practices or content of those sites.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Email: hello@chowwithlau.com
Website: www.chowwithlau.com